STORE POLICIES

Online Orders

Downloadable Instructions for ordering online

 

 

 

Online Orders using Financial Aid

• To use your Student Financial Aid or 3rd Party funds as tender for online purchases you must login to your account on the bookstore website. For first-time login, use your COCC email address, and your 820 (student ID) number as your password. You cannot access your bookstore credit funds logged in as a guest. You can order textbooks, course materials and merchandise and school supplies. Your bookstore credit funds also cover shipping costs for qualified students. Please be aware if you are using bookstore credit funds from a private vendor, such as VA or Trade Act, some restrictions may apply to your purchases. Please check with your vendor contact person before ordering. The bookstore website does not block purchases based on tender type.
• Please make sure to check your Bobcat account before you place your order using bookstore credit. Check your Bobcat Web Account under, Financial Aid and Funding Messages, to see if you have any bookstore credit.
• Order ahead of time and have your books ready to pick up at either the Bend or Redmond location. Online orders can also be shipped via UPS Ground to the Madras or Prineville campuses for pick up for a reduced shipping charge. For Redmond pick up orders, deliveries arrive around Monday through Friday. Orders are filled until 10am each day, any orders after that time will arrive the following day. There is no order fulfillment or deliveries on the weekends.
• There is a 24 hour turnaround time for fulfilling online orders. Please note, however, online orders are not processed on weekends. You will receive a second confirmation email from the bookstore when your order is processed and ready for pick up.

*Some 3rd Party providers will not cover shipping costs, please check with your specific 3rd Party contact before using bookstore credit to pay for shipping charges.

Textbook/Merchandise Orders to be Shipped

• Textbook orders are shipped within one to two business days after date received.
• Orders can be shipped USPS Priority or UPS ground shipping (3-5 business days), local orders normally take one to two business days.
• All Art Kit orders must be shipped UPS Ground due to weight and size constraints.
  
• If we are out of stock on one or more of the titles on your requested textbook list you will be notified. You will need to re-order the cancelled books or come into the bookstore at a later date to purchase them as we do not hold back-orders.
• If your shipping address cannot receive UPS Ground shipments, please choose USPS Priority Mail for shipping.

Gift Card Orders will be Shipped

• Gift cards are shipped USPS - $5.00.
• Gift cards shipped (UPS 2nd Day Air) - $20.00

Orders that are picked up In-Store

• Pick-Up orders should be ready within one to two business days after the order is received. A confirmation email will be sent when your order is ready to be picked up.
• Bend campus on-line orders can be picked up in-store during normal business hours. Redmond order pick up will be inside Redmond Technology Education Center, at the information counter. The Redmond location is open for pick up from 8:00am to Noon, and then from 2:00pm to 5:00pm. Closed for lunch from noon to 2:00pm
• Both locations are closed whenever the college campuses are closed for holidays. There is no pick up or deliveries on weekends.
• Your selected tender type will be charged when your order is packed and ready to be picked up.
• The person designated to pick up the order at the bookstore must bring the confirmation email and their identification.Please add a note in the notes field if you have someone else picking up your order.

Please refer to your current term class schedule when looking up your textbook needs to ensure that you choose the correct titles for your classes. We try to keep the website accurate, but cannot guarantee accuracy at all times.

 

Content and pricing is subject to change at any time, without notice.

Refund Policy

Refunds will be returned to the tender type used for purchase. If purchased with a check, a check will be mailed to the student in a timely manner (usually within 10 days). Checks are processed through COCC’s Cashiering Office.

 

Purchases made by third party credit and/or bookstore credit will be credited to the student's account immediately.

 

Purchases made by credit card must be applied to the same credit card – and may take up to 3-5 business days to be processed by individual banks.

 

The cash register receipt or online order invoice must accompany all refunds and exchanges - NO EXCEPTIONS.

 

Your receipt is an official tax document. It is very important that you retain your receipt because the Bookstore cannot reprint your receipt and you will need it if you ever need to return an item.

Clearance Item Policy

No refund on clearance items.

Returns: Textbooks

 

Full refunds on textbooks and digital materials will be allowed during the first two weeks of classes, ending with the second Friday of each term. No textbook refunds will be excepted after these time periods.Digital materials cannot be returned if the courseware has been activated.

Refunds for textbooks purchased after the first two weeks of classes MUST be made within 24 hours of purchase and will only be allowed if the book is wrong, defective, or the student drops the class within that 24 hours.

New Books:

Must be returned in same condition as when purchased, free of markings, underlining, soil marks or erasures. All textbooks shrink-wrapped must be returned unopened, and without using the access codes. Water damaged books will not be accepted.

E-book Refund Policy:

The COCC Bookstore can issue a refund if the student has not yet activated any of the e-book or activated any additional online resources associated with the e-book. E-book vendor must also approve the return. These books are also required to follow the standard return deadlines for hard-copy textbooks (see above).

Shrink-wrapped Textbooks:

Packages without software may be refunded if all items in the bundle are in new, unopened, sellable condition.

Packages that include access codes or supplemental booklets, etc. must be returned in original, UNOPENED packaging for a refund. Otherwise, they do not qualify for a refund. Refunds are NOT given on textbooks or packages with software or access codes if the software or code has been opened.

 

Supplies & Merchandise

 

All clothing and non-textbook items are refundable only if they are in their original package with tags attached, in new saleable condition, unworn, accompanied by the original sales receipt and returned within 10 business days of the original purchase date.

 

Check Acceptance Policy

A current Driver’s License or Current COCC I.D. are REQUIRED to pay by check. Checks must be bank printed and written for the amount of purchase only. No cash back is available for transactions. No temporary or third party checks are accepted. There is a 10- business day waiting period for a refund on textbooks or merchandise purchased by check.

Credit Card Acceptance Policy

Central Oregon Community College Bookstore accepts VISA , MasterCard and Discover credit/debit cards.The bookstore does not accept American Express. No cash back is available for transactions.

Cash Purchasing Policy

All cash refunds are processed according to the Bookstore’s Refund Policy (see above). Merchandise and Textbooks must be returned by return deadline to qualify.

Textbook Buyback

Textbook buyback is done online, and is available 365 days a year. Please use the link below to sell your textbooks online.