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TEXTBOOK RETURN POLICY
If the student has an outstanding balance with the College, the credit will be applied to the student's account; otherwise, refunds will be rendered in the tender purchased. If purchased with a check, a check will be mailed to the student in a timely manner (usually within 30 days). Check are processed through COCC’s Cashiering Office. Purchases made third party credit and/or bookstore credit will be credited to the student's account immediately. Purchases made by credit card must be applied to the same credit card – and may take up to three weeks to be processed by individual banks. The cash register receipt must accompany all refunds and exchanges - NO EXCEPTIONS. Your receipt is an official tax document. It is very important that you retain your receipt because the Bookstore cannot reprint your receipt and you will need it if you ever need to return an item.
Returns: Textbooks & Merchandise
Full refunds on textbooks will be allowed during the first two weeks of classes, during Fall, Winter, Spring and Summer term, ending the second Friday of each term. For Spring term 2021, the last day for refunds is Friday, April 9th. No textbook refunds will be excepted after these time periods.
Refunds for textbooks purchased after the first two weeks of classes MUST be made within 24 hours of purchase and will only be allowed if the book is wrong, defective, or the student drops the class within that 24 hours.
New Books: Must be returned in same condition as when purchased, free of markings, underlining, soil marks or erasures. Water damaged books will not be accepted.
E-book Refund Policy: The COCC Bookstore can issue a refund if the student has not yet downloaded any of the e-book or activated any additional online resources associated with the e-book. E-book vendor must also approve the return. These books are also required to follow the standard return deadlines for hard-copy textbooks (see above).
Shrink-wrapped Textbooks: Packages without software may be refunded if all items in the bundle are in new, unopened, sellable condition.
Packages that include computer disks or supplemental booklets, etc. must be returned in original, UNOPENED packaging for a refund. Otherwise, they do not qualify for a refund. Refunds are NOT given on textbooks or packages with software or access codes if the software or code has been opened.